This article is for Chrome Devices for Work and Education administrators.
You can clear all local user data stored on a Chrome device by switching to developer mode and then switching back to normal mode. This is useful if you want to re-enroll a Chrome device after a user signs into it.
To manage a Chrome device in your domain, you must enroll it before any user signs in to it (including you as the administrator). If a user signs in before you enroll the device, your Google Apps account policies and preferences will not apply, and you must wipe the device to restart enrollment and manage the device in your domain.
Warning: All account information and data stored on a Chrome device that isn't synced with Google Chrome Sync, such as photos, downloaded files, and saved networks, is deleted during the wipe process.
Wipe a Chromebook
- Press Esc +
+ Power. A yellow exclamation point (!) is displayed.
- Press Ctrl + D to begin dev mode, then Enter. A red exclamation point is displayed.
- Press Ctrl + D. The Chromebook deletes its local data, returning to its initial state. This takes approximately 15 minutes.
If Forced re-enrollment is enabled for the device, you'll see a note that developer mode is blocked. This shortens the wipe process, and still allows for re-enrollment when the device automatically reboots into verified mode.
- When the transition completes, press the spacebar, then press Enter to return to verified mode.
- Enroll the Chromebook before signing in to it.