KNOWLEDGE BASE ARTICLE

Different Browsers: Clear Cache (Windows)

Puredata Support Updated

blobid0.jpgGoogle Chrome:

  1. On your computer, open Chrome blobid0.jpg.
  2. At the top right, click More .
  3. Click More tools  Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.mceclip2.png
  6. Click Clear data.

blobid3.jpgEdge Browser:

  1. On your computer, open Edge blobid3.jpg.
  2. At the top right, click Settings and More mceclip0.png.
  3. Click Settings  Privacy, search and services.
  4. Scroll down to Clear browsing data > Choose what to clearmceclip1.png
  5. At the top, choose a time range. To delete everything, select All time.
  6. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.mceclip3.png
  7. Click Clear Now.

blobid5.pngInternet Explorer:

  1. Click on the gear icon in the top right-hand corner and then click “Safety”. Then choose “Delete browsing history” which will bring up a window that is shown in step 2.
  2. Make sure that the 1st box is unchecked and that boxes 2 and 3 are checked. Then click delete.
  3. After the deletion has completed, you should see a message at the bottom of the IE window that looks like below.

blobid6.jpgSafari:

  1. Click on the Safari tab at the top right of your screen and choose Preferences from the dropdown menu.
  2. Click the Advanced tab of the menu that pops up.
  3. At the end of the tab, select the “Show Develop menu in menu bar” box and close the Preferences menu.
  4. Click the Develop tab from the Safari menu at the top of the page.
  5. Click Empty Caches from the dropdown menu.

blobid8.jpgMozilla Firefox:

1. At the top of the Firefox window, click on Settings  button and then select Options:



2. Select the Privacy & Security tab.



3. In the Cookies and Site Data section, click Clear Data >> Clear:

 

You can also press Ctrl + Shift + Delete in the browser’s window, check off the content to remove and click on the Clear Now button:

blobid9.jpgOpera:

1. Click on the Opera button in the top left corner, then select Settings:



2. Go to Privacy & security and click Clear browsing data...:



Make sure only the following are checked:

  • Cookies and other site data
  • Cached images and files
3. Click on the Clear browsing data button:

 

Have more questions?

Submit a request and include screenshots, school name, and the page or process where the issue occurs.

Submit a request